Terms and Conditions (T&C)
Terms and Conditions (T&C)
Our service exclusively includes the mediation of transportation and organizational services such as flight bookings, hotel reservations, and appointment scheduling with the clinic. The execution of the booked trip is not part of our contractual obligations. The intermediary is not a tour operator. By booking these services, individual contracts are formed directly between the customer and the respective providers—such as the airline, hotel, clinic, and transfer companies. The performance of the mediated services itself is not part of our contractual duties. All information (including prices) regarding the mediated service providers is based solely on the data provided to us by the responsible service providers.
For the mediated services, we are not liable for the proper performance of the service provider.
The customer may cancel the health trip at any time before the trip begins. No costs will be incurred by the customer. Cancellation must be submitted to Smile Hair Clinic via email, WhatsApp, or by phone.
Any liability on our part for claims arising from treatments performed by medical institutions is expressly excluded. The decision regarding the type of medical treatment is made solely by the customer. In particular, we are not liable for any treatment errors. The surgery, including all related medical pre- and postoperative treatments as well as any additional medical services, are third-party services that we only mediate. The customer concludes a contract for this part of the trip directly with the clinic.
To make a binding reservation for a treatment appointment, no deposit is required. Sending the flight ticket is sufficient. The treatment costs, as well as the hotel and transfer fee, are paid on-site by credit card or in cash.
After the appointment is reserved, the customer has 48 hours to book a flight ticket to Istanbul. The appointment is confirmed once the flight ticket is submitted. Afterwards, a booking confirmation will be sent to the customer.
By registering—whether in writing, verbally, or by telephone—the customer offers to enter into a contract with the intermediary. The contract is concluded once the intermediary issues a written booking confirmation (via WhatsApp message or email).
No deposit or advance payment is required from the customer. The full amount is paid on-site, before the treatment, either by credit card or in cash.
The customer is provided solely with individual services; the intermediary is not a tour operator. The mediated services include booking and coordination of flights, hotel reservations, appointment arrangements with medical service providers, and—upon request—a daily program. Through these bookings, individual contracts are concluded directly with the airline, the hotel, and the clinic or agencies.
The intermediary’s contractual obligation is the proper organization of the booked trip. The performance of the mediated services themselves is not part of the contractual duties. The surgery, including all related medical pre- and postoperative treatments as well as any additional medical services, are third-party services that can only be mediated. The customer concludes a contract for this part of the trip directly with the clinic.
If the customer cancels the contract, no cancellation fees will be charged. Rebooking an already confirmed trip is only possible by canceling the originally booked trip and simultaneously making a new booking for another trip.
The client is obliged to comply with the passport, visa, customs, and health regulations in Turkey as communicated by the intermediary.
In particular, the intermediary shall not be liable for the timely issuance or receipt of any required visas by the respective diplomatic mission, unless the delay is attributable to the intermediary.
Information regarding flights, transfers, and hotel accommodation is based solely on the details provided by the respective service providers. Therefore, the intermediary is liable only for the careful selection of these service providers and for the proper transmission of the contractual information. Any liability related to the provision of medical services at the clinic is excluded. The decision to enter into a contract with the clinic and the choice of medical treatment lies solely within the customer’s responsibility.
If the intermediary is liable for damages under applicable legal provisions and these terms, and the damage was caused by slight negligence, liability exists only in the event of a breach of essential contractual obligations or cardinal obligations, and is limited to foreseeable, typical damages at the time the contract was concluded. This limitation does not apply to damages resulting from injury to life, body, or health. If the damage is covered by an insurance policy taken out by the customer for the specific incident, the intermediary is only liable for any disadvantages arising for the customer in connection with the insurance.
Contractual liability for damages that are not bodily injuries is limited to three times the total trip price, provided the customer’s damage was neither intentional nor caused by gross negligence, or if the intermediary is responsible for the customer’s damage solely due to the fault of a service provider. Liability for service disruptions related to third-party services that are merely mediated is excluded. This applies especially to medical treatment errors.
If you are a customer or have purchased one of our products or used one of our services, we use your telephone number and email address to send you information via messenger, email, or phone call regarding consultation and advertising for our own similar offerings. You may object to the use of your data for this purpose at any time—by phone, email, messenger, or mail.
We use your data in connection with the agreement between you and us for information, consultation, support, and advertising of our own similar services.
If you are not yet our customer and do not wish to receive any advertising, we will immediately update this for you. You may withdraw your consent at any time. Upon withdrawal, we will no longer contact you in the future, and you will not receive consultation, support, or offers for similar services.
If individual provisions of these mediation terms are wholly or partially invalid, this does not affect the validity of the remaining provisions or parts thereof, nor the validity of the contract. Any invalid provision shall be replaced by a valid one that comes closest to the economic intent of the invalid provision.
Last Updated: 01.03.2021